Terms of Endearment
Posted: July 28, 2011 Filed under: Diversity Leave a comment“I’ll have my girl call your girl.”
It you ever watch Mad Men on AMC you might have heard Don Draper say this to clients. In much of the 20th century, this type of phrasing and labeling was commonplace. My grandfather referred to his secretary as his “girl” and the man who ran the copy machine as the “copy boy”. He also uses some off color words that were acceptable and widely used in the past to describe some people and groups. My how times have changed! Thanks to legislation like Title VII and Executive Order 11246, labels like “girl” are not part of the employment vocabulary. There are still people who use terms like this and others to designate a person or group of people. Many have made the switch to more appropriate – or politically correct – words but some are still stuck in another era. How do you change this thought pattern? Is it possible to teach “an old dog new tricks?”
It is important to know why the person uses inappropriate labels for other people. Is it out of ignorance or malice? The approach to and the way to address these two extremes is different. Ignorance may be easy to explain away, but may be harder to influence change in. Most of the time, it is the lack of knowledge that fuels the usage of these labels for people. Labels exist for gender, age, race, national origin, sexual orientation and numerous other groups and situations. Changing the behavior of an adult takes time and effort. It will not happen overnight.
Diversity and sensitivity training might help. There are exercises and activities that can help identify labels and show potential reactions to those labels. I have used training drills that proved to be quite effective but had the ability to be volatile. Labels are usually tied to stereotypes and can bring about emotions, sometimes extreme, in those involved in the exercises. Be sure to monitor the group to ensure tempers and reactions are in check. Providing a safe learning environment might still not remedy a potentially unstable activity. It is best to be on guard and maintain control as the activity unfurls. There are many options out there for labeling sensitivity development and it is best to know your group when selecting the one you want to use. Not all the activities will work for all situations – and some could even become explosive!
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Pay for Performance – Some ABCs
Posted: July 20, 2011 Filed under: Compensation, Total Rewards Leave a commentWe have all heard about Pay for Performance (P4P) and some of our companies have implemented a P4P program and are seeing positive results. But what is P4P and how does it work best? There are forms and incarnations of P4P that work better than others. Here is my take on it.
P4P is essentially rewarding highly productive workers with higher income. The top performers drive the business and provide the highest income potential for the company and therefore should receive higher cash rewards. P4P looks at compensation differently than traditional seniority or time/step based plans in that increases in income are generated by achieving – and sometimes surpassing – quantifiable contributions to the company. The program usually offers no guarantees for increases or incentives until certain performance measures are met. P4P is a great alternative for a company instead of a traditional compensation plan. The performance pay can come in the form of incentives (typically how they are paid) or by incremental increases to base pay.
P4P plans are a great way to build engagement among your staff and line the pockets of top performers with cold hard cash (and hopefully keep them from predatory recruiters who try to lure them away to better opportunities). But in order for this type of program to be a success there needs to be a few things in place. These are some of the basic steps to creation of a P4P plan.
Budget – Can your company afford the start up costs of a P4P program? The plan can be tailored to fit any company structure however some companies might have existing salary programs that include high base salaries. In these cases, there could be a higher budget requirement to both pay the salary and the incentive. Be sure to look at this before you work on developing a P4P plan.
Consistent Measurement – How does your company measure success? Be sure to come up with goals that are in line with the corporate strategy and vision of the company. Measures can and might vary from department to department but all goals should be tied to a greater corporate good. Some traditional measures are revenues per share, net income and operating profit. While these are good, there are more companies looking at earning before tax, depreciation and amortization (EBITDA) which gives a more succinct indication of how the company did financially as well as cost reductions and savings. Of course the ability of a company to stay liquid (statement of cash flows) is a good measure. Whatever you chose to measure, be sure it is important to the company.
Use Long Term & Short Term Incentives – Keep in mind that a good and appropriate mix of incentives that are both short (within a year) and long (more than a year) term will help add value and success to the plan. Long term incentives (LTI) are usually paid in stock or shares in the company. With the current stock market situation, be sure to look at LTIs objectively as they might not provide employees with drive to outperform. Short term incentives (STI) are best used for meeting goals on quarterly, semi-annually or annually. STIs could be tied to quarterly business objectives and then annual EBITDA, for example. The decision of which measure(s) to use should be based on what would work best for your company. There have been some big changes to how executive compensation plans are built so be sure to integrate the new rules and regulations into your LTIs for top executives.
LTI & STI Tip – be sure to cap your LTI and STI payout potential. If you don’t, you will inevitably have some shining stars that could break the bank. It is imperative to have a maximum payout so your top performers don’t go over their maximum. Or worse yet, upon review of the plan after implementation you see that some employees have gone over what was budgeted and then a cap is put in place. This could seriously reduce morale and invalidate the integrity of the plan in the employee’s eyes.
Communication of the Plan – The lynchpin out a successful P4P program is its communication to the staff. There might need to be a change in mindset among long term employees when implementing a new plan. The concise and clear communication of the new plan, how it will be paid and what measurements will be used is crucial. Consider your audience and put together an airtight communication plan that has buy-in from the top.
Review & Evaluate (and Realign, if necessary) – How did it go? This is the step where you look at how the first reporting period went and how the plan paid to employees. Perhaps the measures need to be tweaked or the incentive payouts need to be reviewed. Hopefully you found that the plan is working the way you anticipated it would. If so, hurray for you! Take time to carefully evaluate your plan and weigh the results against the intended outcome.
Putting together a P4P plan can be simple or complex based on the needs of your company. Organizations like WorldatWork, SHRM and IFEBP offer great ideas, webinars and information on the creation, development and implementation of these types of plans so be sure to get more information before charging in. Pay for Performance programs can give your company the edge it needs in attracting and retaining the highest performers.
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TIP – Get Thee to School
Posted: July 18, 2011 Filed under: for Applicants, for HR Professionals, Tips Leave a commentEducation is not the filling of a pail, but the lighting of a fire – – William Butler Yeats
Whether we like it or not, more and more positions require formal education above the high school level. Many people pursue Bachelors and Masters degrees to move their careers and personal goals forward. A college degree can improve your chance at professional success and give you a great feeling of accomplishment.
The Best Use of Masters Certificate Programs
I am a strong believer and proponent of advancing education for everyone. For HR professionals, some of the best education options include degree pursuant programs focusing on
business and HR related majors. In addition to the traditional education experience with matriculated institutions, there are certificate programs that offer a similar experience but don’t require all the attributes of a degree program. These certificates are not professional certifications (i.e. PHR, SPHR, GPHR, CCP, etc) but rather are awarded by an educational institution for the successful completion of classes and coursework. I am sure you have heard of schools that offer certificate programs and may even be familiar with the coursework. These certificates provide valuable learning experiences but lack the rigor of a traditional degree seeking program.
From a recruiting standpoint, certificate programs are best used in conjunction with a degree program. Ideally, a certificate should accompany an existing degree to enhance it. For example, after achieving a Masters in Business Administration (MBA) a certificate program could be used to enhance a specific area (like HR) to enrich the degree. Another option is to use Masters Certificate programs to update an existing degree that might need some polishing. Perhaps you achieved a Masters in HR a decade ago and want to update your skills; this is an ideal profile for a certificate program.
A certificate on its own has relatively minimal value when it comes to career development and advancement. Certificate programs do not require acceptance to a college or university and are not under the same scrutiny as a course of study in traditional degree programs. If you have a choice of pursuing a Masters Certificate or a full-fledged Masters degree, I highly recommend going for the degree. The monetary investment in a Masters degree program is usually a great investment.
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Ch Ch Ch Changes (not the Bowie kind)
Posted: July 15, 2011 Filed under: Strategic HR, Training & Development Leave a commentShow of hands – how many of you are good with change? I don’t mean pennies, nickels and dimes but workplace and personal changes. I have known people who are great with change and others who are scared of it. Change can prompt some emotional responses from people. Is change good? Yes, no, maybe. Whatever your answer is the fact remains that change will happen – at work, at home or anywhere else. Here are some simple steps and ideas to help your company – or you – prepare for and implement change.
Hopefully, your company has some processes or practices in place to navigate change. If not, these are great to have in place before changes come about and need to be put in place. Be sure to know the core objectives and the business strategy of the company so the change initiatives will be in alignment. These procedures are not a one size fits all and might require input from various areas to foster cohesion for the company. In addition to identifying the change procedures, determine how the change will be measured, what will be needed and
who will perform the change movement tasks. Designated change teams are a great idea, even if the members rotate on and off the team as needed. Also, come up with an escape plan for when change falters or fails.
Okay, it’s time to figure out what is going on. See what the process or situation was and what it needs to be. Taking an objective look at what needs to change can help release some of the emotion from the equation. Change can come from many places, internally and externally, and in different forms and degrees. Take time to analyze and look at all facets of the change. Sometimes minutia can create big challenges during the implementation phase.
Next, ask “How do we get there?” and put together a specific time line, plan or any other mechanism to move through the change and implement it. Sometimes these changes are simple to implement and might cause little or no disruption to the operation. Other times, the momentum of the change can lead to great waves. Important to this step is taking the time to calculate the impact and come up with potential solutions before the situations arise. Remember the adage – An ounce of prevention is worth a pound of cure. Be ready for the unexpected.
Now, implement the change and take it in stride. There should be deadlines and target dates for the implementation progression. However allow for acceptance and integration of the change by the team(s) affected. Not everyone will be on your time line unless your time line allows for this important step. Some training might need to given on how to accept the more significant changes and be sure to allocate the appropriate time for this. Pushing a change works best when all parties adopt it and are on board.
Last but not least – evaluate and tweak the change as necessary. Hopefully measurements were identified at the beginning so the outcome can be weighed against them. If the change went through without a hitch, great! If not, this is where you look at what might need adjustment so the change can meet expectations. Documenting the change and its process is important as this step including noting what worked and what might need to be altered for future situations.
Interestingly enough, I used to be one who had challenges with change. I noticed the development need and worked on it, now I am fine with change and see the value in implementing processes to help guide change in the workplace and my personal life. I now regularly look at change as an adventure full of new knowledge conquests and building my skill sets. Today, change is good for me. Change is here to stay and isn’t going anywhere so get used to it!
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The Case for Wellness
Posted: July 12, 2011 Filed under: Benefits, Total Rewards Leave a commentOne of the benefits I love about my current employer is our onsite fitness center. It is great to have the flexibility to hit the gym during a daytime break or lunch. I try to go 4 to 5 times a week and do cardio and weights. Sometimes I even can make it to our group exercise classes. It helps to relieve stress and keeps me healthy. Ah, the convenience….
Corporate wellness programs have taken a hit in recent years due to the expense. Ironically, a well administered wellness program can potentially save a company big money in lower absence rates, increased productivity and lower insurance costs. Wellness programs can come in a variety of shapes and forms. Some companies offer health screenings, fitness center
memberships, tobacco cessation and nutritional training. While many employees will take advantage of these benefits, the company needs to communicate the value and encourage participation to optimize the overall benefits of the program. And this communication and message of the importance of wellness needs to be consistently maintained; employee commitment to continue the programs can wane over time.
Putting together a wellness plan can be as simple or complex as you need it to be. As with many programs, garnering support from the company officials is essential in the success of the plan. After the senior leaders give their buy in to a wellness program, the planning process can begin. The next step, find out what the employees want. One of the ways to secure employee
dedication to the new plan over time is to find out what the employees desire in the plan before a wellness program is developed and implemented. If the employees have preliminary input they are more willing to commit to the project and use the facets of the program. After employee input is gathered it is time to figure out what to do and how to pay for it. There are many ways to fund the program and these can vary from company to company. Many wellness plans are self funded by the savings they generate from increases in productivity and reductions in healthcare costs.
One of the nice things about wellness programs are the incredible flexibility. Many companies start off small, maybe offering flu shots to all staff or by promoting a running club. Then the program can grow from there. Other companies jump in feet first and develop robust plans that are comprehensive.
For more information on wellness programs and offerings, visit the Wellness Council of America at www.WELCOA.org.
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I Heart NY!
Posted: July 9, 2011 Filed under: Diversity, Employee & Labor Relations, Talent & Staffing Management Leave a commentAs you may have heard, New York legislators recently signed a same sex marriage law for their citizens (in case you have been on vacation, here is the NY Times article – http://www.nytimes.com/2011/06/25/nyregion/gay-marriage-approved-by-new-york-senate.html). This makes NY the largest state to pass a law like this to date. The influence this decision has on the country is also significant, since NY is a barometer of potential future trends and change movements.
The decision aside, HR professionals are now confronted with changing policies and programs to meet the mandates of this new legislation. I spoke to someone I know who works for in HR at a major university in New York City and they shared some comments from their peers with me. Apparently, the biggest challenge is not the integration of benefit structures (although, this is a task in itself) or the tax implications but rather the training and education of staff members to be aware and respect those who will be entering into same sex marriages within the state. With all the open-mindedness of some parts of NY, there are areas where this law will still not allow those who enter into same sex unions to be acknowledged openly and publicly. NPR had a story the other day about this topic (http://www.npr.org/2011/07/07/137672101/coming-to-work-but-not-coming-out). While laws and policy are great on paper, changing the attitudes and perspectives of some people is a much more challenging task. Especially same sex marriage may violate some convictions held by those with certain religious and personal feelings against it. It is easy to say “just get over it” to those who are opposed to same sex unions, but those who are anti gay marriage need to heard and integrated into the new law. Remember, we always agree to disagree. The key is to respect each other’s thoughts and feelings and see the value each can bring to the table. We spend so much of our lives at work and it should be an environment of collaboration and regard. Yes, it may sound like some sort of Utopia, but this is the root of Diversity and Inclusion thought and as HR rofessionals we need to be looking at it from this perspective.
In 2011, it is amazing to me that some groups are still thought of as “weird” or “different”, even to the point of being targeted for aggression and violence. We all have feelings and prejudices but the key is to keep them in check and respect others. I find it particularly interesting when I hear other HR professionals share personal (and sometimes vehement) feelings about religious or political topics. We are all welcome to our opinions (hey, it is AMERICA!) but we need to make sure we do all we can to promote and maintain a diverse and inclusive workplace. Whatever your feelings are about what happened in NY (and 6 other states as well as a Native American tribe), the tide is moving toward national recognition of same sex unions and marriage. Will you and your company be ready?
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What’s the Reward?
Posted: June 29, 2011 Filed under: Recognition, Total Rewards Leave a commentPositive recognition in the workplace is great (usually). It means, “They noticed me”, and something that occurred. Recognition can come in many forms including financial incentives, additional leave time and gift certificates. Have you ever heard that the best things in life are free? Well, this holds true with many recognition programs. The freer the better is music to the ears of many companies affected by today’s economic environment. In the fast paced business world, leaders can sometimes forget to stop and say, “Job well done”, to a deserving employee. Rewards as simple as a “thank you” often hold the most meaning for the recipients. It is important to show a team they are performing at or above expectations.
Giving rewards has a few ground rules. First, the reward should be given for doing something above and beyond the normal job duties. Don’t rewards someone for performing satisfactory work or coming to work on time. These should be regular expectations in the workplace. Reward things like completing a project early and under budget, coming up with an efficiency that saves significant time and/or money or superior customer service ratings. In other words, reward the behavior you want to see more of. The reward should not be the reason for the behavior but rather reward an employee’s initiative to exhibit the behavior. If an employee pursues a reward for the reward itself, the work done to achieve the reward can be hollow. The best rewards are those that come from being acknowledged for something that your heart is in.
ideally, knowing what makes your employees tick will give you some great ideas for how to reward them. Employees will respond better to things that are of interest to them. Here are some ideas for low cost or even FREE rewards you could offer.
- special parking spots
- acknowledgement in a company newsletter or communication
- having a reward named after the employee given to other employees who exhibit the same behavior, e.g. The Myra Smith Customer Service Award
- gift certificates to local restaurants, movie theatres, etc.
- lunch with a company leader
- casual dress down days
- flexible work schedule
- participation in special training programs
- company promotional items (SWAG)
Making the reward memorable to the employee and all staff will help reinforce the behavior that prompted the reward. When presenting the reward, be sure to acknowledge the person(s) and what they did to achieve it. This gives a clear message to the entire audience. Regardless of the tangible value of the reward, the intangibles can be priceless.
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Promote the Promotable!
Posted: June 28, 2011 Filed under: Talent & Staffing Management Leave a commentOne of the things I love about recruiting is seeing the joy and satisfaction that comes to some selected candidates. Whether they have finally landed that job that will get them to the next step in life or they have worked hard and gotten their dream job, it always brings a smile to my face. Of course, there are always those applicants who get the job and don’t seem to care either way. I won’t concentrate on them; let’s keep it positive. Apathetic applicants haunt too many of us!
Getting a promotion usually brings the most excitement from an applicant. These would normally be existing employees of the company who have developed their skills so they would be poised for the next great role to take them up the career ladder. The feeling of accomplishment and salary increase make for a celebratory environment. Promotions can work wonders for morale by retaining talent and showing a commitment to all employees. Promotions can be a win-win opportunity for both employer and employee.
However, there are times that promotions can bring ire and discontent when they are given to employees who may not be perceived as deserving by their coworkers. Few and far between, these types of promotions almost feel like a punch below the belt for your staff and reek of favoritism. Hopefully your organization monitors these types of position changes and strives to promote the most qualified candidate. After all, that is the ethical thing to do, right? Often companies make the right decisions and promote candidates who are qualified and competent. However there are times they don’t. No matter what hiring decision is made, somebody is bound to be unhappy with it but a company should use the most transparent process to make hiring decisions in order to maintain integrity and morale.
Please note that I am not advocating that companies defend their promotions to their associates. But rather make it known to all employees that hiring decisions are made fairly and are free from discrimination and bias. Providing accurate and appropriate feedback to the candidates who are not selected can help alleviate any feelings of sour grapes. It also might help to foster a culture promoting internal promotion and offer opportunities for employees to develop their skills so they are ready when that next big break becomes available. These learning options could be casual like brown bag lunch and learns or more formal like offsite trainings and even encouraging further education by offering tuition reimbursement. Investing and promoting internal employees has proven time and again to benefit all parties.
Promoting the promotable – it’s just good business.
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TIP – Take My Breath Away
Posted: June 21, 2011 Filed under: for Applicants, for HR Professionals, Tips Leave a commentThis post is not about not about love at first sight, exhaustion or even parachuting. It is about having fresh breath.
Use breath mints
I am a firm believer in fresh breath and perhaps I am addicted to breathe mints. My personal favorite choice comes in a red and white metal box and are curiously strong (can you guess which brand?). I usually buy them in bulk at my local warehouse discount store and keep a box in my desk and in my brief case. I also have a smaller tin that I refill to take to events and conventions. Fresh breath is detail (or perhaps not a detail!) that could spark a positive memory for those who meet you.
Anyway, when I interview, meet with a manager, see an employee or leave my desk for a meeting I pop a mint in my mouth and happily proceed with confidence. I always feel better when I do.
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Developing Leadership Skills
Posted: June 20, 2011 Filed under: COHR, SHRM & Affiliates, Training & Development Leave a commentOne would think that working in HR would give HR professionals great insight into the best ways to interview and look for positions. Ironically, this is not always the case. Most of the time HR professionals are swamped with work and don’t have the time (or sometimes the energy) to hone their skills in their own arena. This can lead to gaps in professional development and when that great opportunity comes available, HR professionals can fall short. If you are like me, it is hard to develop some of these areas while at work (just too darn busy!), so I need to find ways to polish my skills through other venues.
About 3 years ago, I started on a development binge, so to speak. I dove headfirst into all extracurricular HR activities I could find locally including memberships, certification and education. I immersed myself in total rewards, employee relations, recruiting and staffing management to get the most knowledge and experience under my belt. Fortunately, I had lots of practical experience through my work in many of the competencies of HR. As my knowledge increased so did my confidence level and I started to be seen as a “go to” person for many things HR. But I was lacking in one main area. In order to make it to my next step in my career goals, I needed to build my leadership skills and opportunities to build this type of experience were limited in my organization. So, I came up with some different ideas.
When I was studying for my SPHR in early 2008, I was a member of my local SHRM chapter’s, Coastal Organization of Human Resources (COHR), study group. The certification chair allowed me to take the helm and help put together and run some of our study sessions. This was an opportunity for me to both learn the material and develop leadership capabilities outside the traditional workplace setting and gave the certification chair the ability to concentrate on their own life and responsibilities. It was a win-win that helped both of us.
Fast forward to when the incoming President of COHR was assembling the 2009 Board of Directors. I was approached to serve as the certification chair, a role I was honored to be offered and happily accepted. This gave me the chance to join a leadership team consisting of my HR peers including many I viewed as mentors. I quickly took on additional duties including community outreach and scholarship coordination that helped me gain additional experience. It was a lot of work but I was happy to be learning and gained a greater understanding of being a proactive leader. Additionally, I used the opportunity to also study for and achieve my GPHR certification in 2009.
During the summer of 2009, the 2009 President Elect approached me to serve in the role of President Elect in 2010. This required a 3 year commitment (2010 President Elect, 2011 President and 2012 Past President) and included chairing COHR’s SHRM Foundation commitments and developing and executing the annual Executive Session event held in October. This was the opportunity I was looking for! I garnered the necessary support from my employer and happily started in the role in January 2010. Serving the members of COHR has given me multiple chances to build my leadership skills and learn how to interact with a Board in a non-HR role. This has lead to other prospects including attending several national and local SHRM Leadership Conferences and serving as Chair of the Compensation Committee for our local United Way chapter. And I love every minute of it!
So, when you see the email from your organization’s leadership asking for volunteers, think about throwing your hat in. Start off small or jump in feet first – whichever works best for you. I have found it to be one of the most valuable expansion opportunities I have ever had.
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